Refund policy

RETURN

If a decision is made for a product to be returned, it must be in its original packaging. Failure to do so will result in the query not being entertained. We will provide you with the return address based on your query. After inspecting the returned product, TrendTradeCo will contact you with a resolution. We use a third-party shipping service and are required to oblige by the Terms and Conditions set out by the delivery provider. Ensure that the product is properly packaged, including all accessories, instructions, and manual documentation. The product must not be damaged, scratched, or soiled to avoid the claim not being processed. Once the returned goods are assessed, a decision will be made.

REFUNDS

In case of a refund, the amount will be credited to the subscriber's bank account, and the subscriber can refund the end-customer. The refund will be processed within 7 business days of our receipt of the product. Once the warehouse receives your parcel, we will reimburse the item price, excluding the delivery cost.

REQUIREMENTS

Provide an image or video illustrating the defective or damaged product within 7 working days of receiving it. An assessment decision will be made.

REPLACEMENT (if applicable)

If a defect or fault is found, or the product does not match your order, we will be happy to exchange the product, following applicable law. Products that have been misused or altered may not be eligible for returns. For hygiene purposes, the return of undergarments is strictly prohibited. Section 16 of the CPA states that defective goods can be returned within 7 working days of receiving the order.

If you receive a defective item, please report it to jmsbusinessinc@gmail.com,   support@zadropshipping.co.za or zaecomproviders@gmail.com.